Cancellation Survey
Find out why customers leave, and give the ones who are on the fence a reason to stay.
- Pages
- 5
- Theme
- Editorial
- Questions
- 2
What this funnel asks
Before you go — what went wrong?
Three questions, and we won't try to talk you out of it
What would have changed your mind?
Would any of these keep you around?
Anything else we should know?
Thanks for telling us
Honest exit feedback is worth more to us than most of what we hear from happy customers. The door stays open.
Before you go · 1 of 5
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Gain insights
How likely are you to recommend us?
Two questions · 30 seconds
NPS & Feedback
The classic recommendation score followed by the open question that explains it.
How was the event?
Four quick questions · Anonymous unless you say otherwise
Event Feedback
Collect reactions while the event is still fresh, and find out who wants to hear about the next one.
Two minutes to help shape what we build next
Anonymous · No sales follow-up
Market Research
Screen respondents, ask three substantive questions, and build a research list you can go back to.